How to make a claim

Sending of goods by post or courier to the following address:
  • Mailstep hall D2 - Topforsport
    Do Čertous st. 2760/10
    Prague, 193 00
    Czech Republic
  • If the product is defective, don’t use it and send it back immediately.

Step 1

Fulfill the claim form online in the overview of your orders.
Don't forget to fill in your IBAN.
After completing the form, you will get your claim number.

Step 2

Put the product together into a box, together with the copy of the invoice with the claim number written on it.
The original package is not necessary.
The product has to be dry and not dirty.

Step 3

Drop your parcel off in the nearest post office/ courier.
The shipping is paid by the customer. Do not send goods via cash on delivery.
Personal drop-off at this address is not possible.

Step 4

We will inform you per email about receiving of the goods.
The claim will be processed in 30 days and you will be informed about the claim result by an email.